Frequently Asked Questions
Everything you need to know about bringing Winsome quality into your home.
What is the typical delivery timeframe for furniture items?
Most of our home decor and smaller furniture pieces ship within 3-5 business days. For larger items requiring freight delivery, please allow 10-14 business days for your order to arrive.
Do you offer international shipping?
Currently, Winsome ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day window for returns on most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
Are your wood products sustainably sourced?
Quality and responsibility are at our core. We partner with manufacturers who utilize FSC-certified timber and eco-friendly finishes to ensure your home is both beautiful and sustainable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.